Customer Service

At Eye of the Nile, we want every customer to have a pleasant shopping experience and we take pride in our reputation of offering top quality customer service. If for any reason you have any concerns or problems with a purchase, please contact us immediately.

We usually answer all emails within 24 hours and very often much sooner. If you have any questions or concerns about sizing or color matching, please email us. We will answer your questions as thoroughly as possible to assure that you order the correct size and color. We want you to be happy with your purchase!

Return Policy

All returns must be pre-approved, so please contact us immediately if there is a problem. All returned merchandise must be returned unused and within 10 days of customer receipt. Upon receipt and inspection of the returned merchandise, an exchange or store credit will be issued. We do not issue refunds for shipping costs.